Systems & Network Administrator

Location: Hyderabad
Job Type: Full-Time

Who are we?
At vSplash, we’re passionate about helping businesses shine online. From websites to digital presence management, we build simple and scalable solutions that make a real difference. We’re a white-label digital media company trusted by global partners. At our core, we’re a team of curious minds who love technology, creativity and teamwork. With us, you will be part of a culture where ideas matter, learning never stops, and innovation is part of everyday life.
Be part of a team that thrives on synergy and smart digital solutions serving 10,000+ SMBs each month!

Job Brief:

vSplash Techlabs  is seeking a highly motivated and skilled IT Support Engineer to join our team in Hyderabad. As a System & Network Administrator, you will be responsible for various tasks related to Active Directory, Sophos, asset management, and firewall configuration. The ideal candidate should have 2 to 4 years of experience in the field and possess strong technical knowledge in these areas.

Responsibilities:

• Active Directory Management: Maintain and administer Active Directory infrastructure, including user and group management, security permissions, and troubleshooting issues related to directory services.
• Sophos Endpoint Security: Configure, deploy, and manage Sophos endpoint security solutions to protect the organization's systems and data from potential threats and malware.
• Asset Management: Oversee the tracking, monitoring, and maintenance of IT assets, including hardware and software inventory. Develop and implement asset management procedures and best practices.
• Firewall Configuration: Assist in configuring and managing firewalls to ensure network security. Collaborate with network administrators to identify and resolve firewall-related issues and optimize network performance.
• User Support: Provide technical support and assistance to end-users, resolving hardware and software problems and answering technical queries. Respond to IT support tickets and escalate complex issues as needed.
• Documentation and SOPs: Develop and update standard operating procedures (SOPs) and documentation for IT processes and configurations. Ensure accurate and up-to-date documentation is maintained for reference and knowledge sharing.

Requirement:

• 2 to 4 years of experience in IT support or a related role, preferably in an enterprise environment.
• Strong knowledge of Active Directory administration, including user and group management, security permissions, and troubleshooting.
• Familiarity with Sophos endpoint security solutions, including deployment and management.
• Experience with asset management practices, including inventory tracking and maintenance.
• Proficiency in firewall configuration and understanding of network security principles.
• Excellent problem-solving and troubleshooting skills with the ability to prioritize and manage multiple tasks.
• Strong communication skills and the ability to work collaboratively with team members and end-users.
• Attention to detail and a commitment to maintaining accurate documentation and SOPs.

PLEASE NOTE THAT THIS IS A WORK FROM OFFICE ROLE AND CANDIDATES FROM HYDERABAD ARE PREFERRED