Location: Hyderabad
Job Type: Full-Time

Who are we?

We’re vSplash. We help small businesses look big, bold, and beautiful online. Want to lead the team behind 1500+ websites every month? Let’s build something exceptional—together.

What is this job all about?

Imagine leading a high-speed, high-volume web team that powers the digital presence of thousands of U.S. small businesses.

Your mission: Manage operations, lead people, fix bottlenecks, handle clients, and ensure top-tier WordPress websites go live on time—with zero compromise on quality.

This isn’t just a project management role—it’s a hands-on, sleeves-rolled-up leadership opportunity for someone who knows WordPress inside out and thrives in a fast-moving, quality-obsessed environment.

What will thrive here?

If you:

• Are a WordPress pro who can build, troubleshoot, and guide others across page builders like Elementor, Beaver Builder, WP Bakery, and more,
• Love solving problems—technical, team-related, or process-driven,
• Think like a client—balancing speed with flawless delivery,
• Know how to lead and mentor large teams while managing output and morale,
• Are organized, results-driven, and don’t shy away from AI-led process improvements,
• Communicate like a pro—with your team, your clients, and your stakeholders,
  …you’ll fit right in.

What does success look like?

You’ll:

• Lead day-to-day operations for the WordPress web production team—ensure deadlines, quality, and SLAs are consistently met.
• Build, document, and evolve internal SOPs that make execution faster and smoother.
• Join client calls, handle escalations, and own client happiness.
• Mentor and manage team leads, balancing performance, leave planning, and resource allocation.
• Stay hands-on—troubleshoot technical challenges and support supervisors in complex scenarios.
• Use tools like JIRA/Salesforce to monitor project health and timelines.
• Drive ongoing performance reviews and feedback loops to keep the team sharp and motivated.
• Push innovation—embrace automation and AI where it drives efficiency and quality.

What do you bring?

• 8+ years total experience, with 5+ years hands-on WordPress expertise across major page builders.
• 3+ years of team leadership experience managing large, diverse teams.
• 2+ years of international client handling experience—calls, escalations, and expectations.
• Project management skills and tool proficiency (JIRA/Salesforce preferred).
• Strong verbal and written communication skills—clarity, confidence, and collaboration.
• A solutions-focused, data-driven approach to operational problem solving.
• Flexibility to respond quickly to shifting priorities and client needs.

What mindset fits best?

Adaptable Leader: You know what to do when the plan changes (because it will). You stay calm, decisive, and forward-moving.

Client-Led Thinker: Every site is a business’s storefront—you understand what’s at stake.

Efficiency Champion: You spot inefficiencies and fix them—faster workflows, better quality, happier clients.

Mentor at Heart: You don’t just lead. You coach, support, and grow your team.

Quality Obsessed: You believe “good enough” isn’t good enough. You push for better—always.

What is non-negotiable?

• Technical Credibility: You’ve built and reviewed enough WordPress sites to spot flaws from a mile away.
• Team First: Your team’s success is your success. You support, guide, and elevate them.
• Client Focus: You listen well, communicate clearly, and deliver confidently.
• Ownership Mindset: If something slips through the cracks, you own it and fix it.
• Discipline + Drive: You hit timelines, manage output, and never compromise on quality.

Ready to lead the team that powers the digital future of small businesses?