Associate Manager - WordPress
Location: Hyderabad
Job Type: Full-Time
Who are we?
We’re vSplash. We help small businesses look big, bold, and beautiful online. Want to lead the team behind 1500+ websites every month? Let’s build something exceptional—together.
What is this job all about?
Imagine leading a high-speed, high-volume web team that powers the digital presence of thousands of U.S. small businesses.
Your mission: Manage operations, lead people, fix bottlenecks, handle clients, and ensure top-tier WordPress websites go live on time—with zero compromise on quality.
This isn’t just a project management role—it’s a hands-on, sleeves-rolled-up leadership opportunity for someone who knows WordPress inside out and thrives in a fast-moving, quality-obsessed environment.
What will thrive here?
If you:
- Are a WordPress pro who can build, troubleshoot, and guide others across page builders like Elementor, Beaver Builder, WP Bakery, and more,
- Love solving problems—technical, team-related, or process-driven,
- Think like a client—balancing speed with flawless delivery,
- Know how to lead and mentor large teams while managing output and morale,
- Are organized, results-driven, and don’t shy away from AI-led process improvements,
- Communicate like a pro—with your team, your clients, and your stakeholders,
…you’ll fit right in.
What does success look like?
You’ll:
- Lead day-to-day operations for the WordPress web production team—ensure deadlines, quality, and SLAs are consistently met.
- Build, document, and evolve internal SOPs that make execution faster and smoother.
- Join client calls, handle escalations, and own client happiness.
- Mentor and manage team leads, balancing performance, leave planning, and resource allocation.
- Stay hands-on—troubleshoot technical challenges and support supervisors in complex scenarios.
- Use tools like JIRA/Salesforce to monitor project health and timelines.
- Drive ongoing performance reviews and feedback loops to keep the team sharp and motivated.
- Push innovation—embrace automation and AI where it drives efficiency and quality.
What do you bring?
- 8+ years total experience, with 5+ years hands-on WordPress expertise across major page builders.
- 3+ years of team leadership experience managing large, diverse teams.
- 2+ years of international client handling experience—calls, escalations, and expectations.
- Project management skills and tool proficiency (JIRA/Salesforce preferred).
- Strong verbal and written communication skills—clarity, confidence, and collaboration.
- A solutions-focused, data-driven approach to operational problem solving.
- Flexibility to respond quickly to shifting priorities and client needs.
What mindset fits best?
Adaptable Leader: You know what to do when the plan changes (because it will). You stay calm, decisive, and forward-moving.
Client-Led Thinker: Every site is a business’s storefront—you understand what’s at stake.
Efficiency Champion: You spot inefficiencies and fix them—faster workflows, better quality, happier clients.
Mentor at Heart: You don’t just lead. You coach, support, and grow your team.
Quality Obsessed: You believe “good enough” isn’t good enough. You push for better—always.
What is non-negotiable?
- Technical Credibility: You’ve built and reviewed enough WordPress sites to spot flaws from a mile away.
- Team First: Your team’s success is your success. You support, guide, and elevate them.
- Client Focus: You listen well, communicate clearly, and deliver confidently.
- Ownership Mindset: If something slips through the cracks, you own it and fix it.
- Discipline + Drive: You hit timelines, manage output, and never compromise on quality.
Ready to lead the team that powers the digital future of small businesses?